Feature Requests

A receita Federal do Brasil informou que está devolvendo a mercadoria CB120563895JP por falta de informações do destinatario ou de descrição correta do produto comprado. gostaria de saber se é possível corrigir as informações para que vocês enviem novamente?? veja o motivo da devolução: DEVOLUÇÃO - DADOS INSUFICIENTES DO DESTINATÁRIO Prezado(a) Contribuinte, A encomenda internacional foi devolvida ao remetente, em razão de o conhecimento de carga não apresentar os DADOS COMPLETOS DO DESTINATÁRIO, impossibilitando a CORRETA IDENTIFICAÇÃO e consequente tratamento fiscal dos bens na Declaração de Importação de Remessa (DIR), portanto descumprindo a determinação trazida no Artigo RC 146, Item 1 do Regulamento das Encomendas Postais combinado com o §2º do art. 35 da IN RFB nº 1.737/2017 e art. 56, §1º, b da Portaria COANA nº 82/2017: Regulamento das Encomendas Postais - Art. RC 146 - Item 1 1. (...) A elaboração das declarações para a alfândega é da exclusiva responsabilidade do remetente. No entanto, os operadores designados devem tomar todas as medidas necessárias no sentido de informar os seus clientes sobre as modalidades descumprimento das formalidades aduaneiras e, em especial, assegurar-se do preenchimento completo das declarações para a alfândega CN 23, de forma a facilitar o rápido desalfandegamento (desembaraço) dos objectos. e Portaria Coana nº 82/2017 - art. 56, § 1º, b §1º Poderá ser determinada de ofício pela RFB a devolução da remessa que chegar ao País: b) com o formulário de declaração para a alfândega contendo dados incompletos do remetente ou destinatário; Para que futuras importações não sejam devolvidas ao país de origem ou apreendidas, o destinatário deverá comunicar o remetente da obrigação de incluir no conhecimento de carga a descrição DETALHADA da mercadoria com seu nome comercial ou científico, marca, modelo, quantidade, valor unitário e total REAIS dos bens e do frete, necessariamente em língua inglesa, espanhola ou na língua do país de destino, identificação DETALHADA do DESTINATÁRIO e do REMETENTE, além das demais informações completas exigidas no citado formulário. A orientação também é válida para bens enviados como presentes por pessoas físicas, tais como roupas, alimentos, brinquedos etc. ---------- Para mais informações, acesse: Manual de Remessas Internacionais da Receita Federal do Brasil: https://www.gov.br/receitafederal/pt-br/assuntos/aduana-e-comercio-exterior/manuais/remessas-postal-e-expressa

e-packet light is available to most of europe and replaced tracked air, but its still unavailable on Japan rabbit. Please add this option for countries where it is available.

For those who use JapanRabbit exclusively in combination with Blackship, it would be nice to have a flag in the settings to automatically start the transfer of all packages arriving via JapanRabbit directly to Blackship as soon as they arrive.

As the title says, seeing the item prices in JPY when downloading an invoice would be nice. The customs declarations are made with the item's original prices in JPY instead of the conversion to USD Japan Rabbit gives you, and it would simplify providing requested documents to the customs authority if I wouldn't have to individually screenshot every order as proof that the declared value is correct, especially since the prices are already declared in JPY on the shipped package anyway.

This is a small issue I’ve noticed: the documentation doesn’t explain this very well. You provide the option for in-warehouse pickup, yet when placing an order, we are required to provide a shipping address. One of my orders was placed without a final address, and there is no information on whether the order will still be processed or if it will simply default to being held at your warehouse. Additionally, it’s unclear whether, if we enter a U.S. address (or any address), we can later change it to pick up the item at the warehouse.

For non US customers, paying in Yen would reduce fees as there is a conversion to $ by yourself and then $ are converted to local currency by card provider/bank.

If possible, either scrape or let buyer input end time of auction to display on your page.

If a mistake is made with a package for shipping request, there is an ability to cancel before the request is processed

When placing an order, there is an option to select "Priority Processing" for purchases that are time-sensitive. It says to improve processing speed by 60% but also that it's not a guarantee, which is fair I guess. I often submit purchase requests for Mercari where most of the time, purchases are processed automatically by a bot so in those cases I don't select priority, because why would I pay extra when the bot purchases almost immediately? Problem is however: the bot doesn't always purchase all the items in the order. No idea what causes that, if there are any particular terms in the listing description or shipping options that flagged it? For example: I put in a request for 3 items, one of which I would've selected priority for but, because I know the bot exists, I didn't. The other 2 items I included because of the variable service fee, but little did I know that it ended up purchasing these 2 items and not the one I had put the order in for in the first place... I've had this happen before and it worked out fine thankfully and I hope it will in this case as well. Still, it doesn't say why one of the items is not automatically purchased while the other 2 were. In another scenario, I was eyeing an auction on Mercari that started on a Saturday and ended the next Sunday. I had submitted my order on Saturday (to be fair, I placed the order around 10PM JST) and since I know the buying service is available on weekends, I had hoped my bid would be placed within 24 hours. Unfortunately, the bid ended up not being placed at all because the order wasn't processed until Monday. Ofcourse, priority would've helped here but I only realized that shortly after I placed the order and it's not possible to add it once it's placed. I also can't tell how busy the purchasing queue is so I personally find it tricky to determine when/if I should apply priority or not for Mercari purchases. In short, I'd like to see the following improvements: Add more transparency about Mercari bot purchases; show a message if/why it fails to give a better idea on which cases it's safe to rely on the bot Allow adding priority after an order is placed Add a queue indicator to make it easier to gauge whether or not to apply priority (a simple colored dot would suffice, like green = short queue, orange = medium queue, red = long queue) Thank you kindly in advance.

As someone who regularly uses bidding and proxy services for Japanese items (eBay, ZenMarket, etc.), I found the Japan Rabbit bidding process extremely rigid and manual — it doesn’t feel user-friendly. I received no updates by email or otherwise that I’d been outbid, so I had no opportunity to track progress or adjust my bid. There’s also no automatic bidding like on other auction sites. Instead, I have to email and pay again each time I want to increase my bid, rather than simply setting a maximum upfront and letting the system incrementally bid on my behalf. This feels especially frustrating given the $8 service fee, which doesn’t currently include key features like automatic bidding or live status updates. (For comparison, ZenMarket charges only JP¥500 and includes all of these features.) Without this functionality, users are left to either: * Overpay by guessing what the seller might accept, or * Have their card charged multiple times for bid increases — often without clarity on whether they’ve actually won. At the moment, my card has been charged for something I didn’t win, and there’s nothing in the platform indicating where that money is or what the next step is. The automated emails are also confusing — they say “We received your order” and include an “Estimated time of arrival”, which makes it seem like I’ve won the auction when I haven’t. The order status also shows “Processing” even though the Mercari listing now shows SOLD, suggesting the systems aren’t in sync. Overall, the process feels far too manual and slow. I think Japan Rabbit could be much more user-friendly if: * I could add or update my top bid amount directly in the platform * The platform automatically and incrementally bids up to my maximum * I received automatic notifications when I’m outbid * The system’s emails and status language reflected what’s actually happening in the auction flow I do like that you offer access to items that can’t be bid on through ZenMarket — that’s a real advantage — but the overall process feels confusing and slow.