Feature Requests

When placing an order, there is an option to select "Priority Processing" for purchases that are time-sensitive. It says to improve processing speed by 60% but also that it's not a guarantee, which is fair I guess. I often submit purchase requests for Mercari where most of the time, purchases are processed automatically by a bot so in those cases I don't select priority, because why would I pay extra when the bot purchases almost immediately? Problem is however: the bot doesn't always purchase all the items in the order. No idea what causes that, if there are any particular terms in the listing description or shipping options that flagged it? For example: I put in a request for 3 items, one of which I would've selected priority for but, because I know the bot exists, I didn't. The other 2 items I included because of the variable service fee, but little did I know that it ended up purchasing these 2 items and not the one I had put the order in for in the first place... I've had this happen before and it worked out fine thankfully and I hope it will in this case as well. Still, it doesn't say why one of the items is not automatically purchased while the other 2 were. In another scenario, I was eyeing an auction on Mercari that started on a Saturday and ended the next Sunday. I had submitted my order on Saturday (to be fair, I placed the order around 10PM JST) and since I know the buying service is available on weekends, I had hoped my bid would be placed within 24 hours. Unfortunately, the bid ended up not being placed at all because the order wasn't processed until Monday. Ofcourse, priority would've helped here but I only realized that shortly after I placed the order and it's not possible to add it once it's placed. I also can't tell how busy the purchasing queue is so I personally find it tricky to determine when/if I should apply priority or not for Mercari purchases. In short, I'd like to see the following improvements: Add more transparency about Mercari bot purchases; show a message if/why it fails to give a better idea on which cases it's safe to rely on the bot Allow adding priority after an order is placed Add a queue indicator to make it easier to gauge whether or not to apply priority (a simple colored dot would suffice, like green = short queue, orange = medium queue, red = long queue) Thank you kindly in advance.

As someone who regularly uses bidding and proxy services for Japanese items (eBay, ZenMarket, etc.), I found the Japan Rabbit bidding process extremely rigid and manual — it doesn’t feel user-friendly. I received no updates by email or otherwise that I’d been outbid, so I had no opportunity to track progress or adjust my bid. There’s also no automatic bidding like on other auction sites. Instead, I have to email and pay again each time I want to increase my bid, rather than simply setting a maximum upfront and letting the system incrementally bid on my behalf. This feels especially frustrating given the $8 service fee, which doesn’t currently include key features like automatic bidding or live status updates. (For comparison, ZenMarket charges only JP¥500 and includes all of these features.) Without this functionality, users are left to either: * Overpay by guessing what the seller might accept, or * Have their card charged multiple times for bid increases — often without clarity on whether they’ve actually won. At the moment, my card has been charged for something I didn’t win, and there’s nothing in the platform indicating where that money is or what the next step is. The automated emails are also confusing — they say “We received your order” and include an “Estimated time of arrival”, which makes it seem like I’ve won the auction when I haven’t. The order status also shows “Processing” even though the Mercari listing now shows SOLD, suggesting the systems aren’t in sync. Overall, the process feels far too manual and slow. I think Japan Rabbit could be much more user-friendly if: * I could add or update my top bid amount directly in the platform * The platform automatically and incrementally bids up to my maximum * I received automatic notifications when I’m outbid * The system’s emails and status language reflected what’s actually happening in the auction flow I do like that you offer access to items that can’t be bid on through ZenMarket — that’s a real advantage — but the overall process feels confusing and slow.

It would be useful to be able to manually add a screenshot or image of the product for when the bot fails to automatically retrieve the image. Mostly this would be useful for the customer's own reference to quickly identify what is what in a large cart.

Bidding up an auction early on is typically not beneficial and in order to get the best price, most buyers prefer to use a sniping option so that their bids are placed in the last 10 minutes (or whatever they choose, can be 20, 30 mins etc).

As the title says, seeing the item prices in JPY when downloading an invoice would be nice. The customs declarations are made with the item's original prices in JPY instead of the conversion to USD Japan Rabbit gives you, and it would simplify providing requested documents to the customs authority if I wouldn't have to individually screenshot every order as proof that the declared value is correct, especially since the prices are already declared in JPY on the shipped package anyway.

For non US customers, paying in Yen would reduce fees as there is a conversion to $ by yourself and then $ are converted to local currency by card provider/bank.

What the title says.. CONTACT US only brings you to docs. I don't see any way to actually contact you.

Since PayPal is not a option anymore is this service not accessible to a lot of people, adding something like ideal would make this service easier to use

The switch from passwords to email-based tokens only improves security for the least secure users and decreases security for all other users. Many users leave their email authenticated on phones and computers, increasing risk of attack if devices are stolen, compromised, or otherwise made accessible—and because the login identifier is the email, all required information is available to an attacker. I would highly suggest the use of email-based tokens on top of passwords, rather than replacing them—for password related concerns, users should be advised to make use of password managers.

Currently, in the currency exchange display on the bottom of the page, only Yen <-> Dollar is displayed. This feature would add the option to switch the currency exchange to Yen <-> Euro. In addition, adding other currencies like British Pounds and such would make it more convenient for international users that are used to their home currency.