Feature Requests

I want to be able to change the customs value of my items

Enable sorting or filtering of the Orders > Completed view so that users can see Orders for which Packages have not been received. For example, some of my past orders were pre-orders for which products have not been released. I would like to be able to see the Orders > Completed screen and only see my Orders awaiting products.

Hello Japan Rabbit, I would like a series of CHECKBOX flags to the order process. The CHECKBOX flags would be for items in which have the potential to be sold out if Japan Rabbit's purchases do not purchase the item in a timely manner. The simple fact is that some purchases (especially those in the field of geeky stuff) are limited stock or timed exclusives. For example: I have ordered an item off of Premium Bandai Japan which at the moment has been in the orders waiting now over 72 hours to be ordered. I do expect the item within a week. The CHECKBOX flags would be: * Items Expected to be Sold Out/Unavailable (within 6 hours.) * Items Expected to be Sold Out/Unavailable (within 12 hours.) * Items Expected to be Sold Out/Unavailable (within 24 hours.) * Items Expected to be Sold Out/Unavailable (within 72 hours.) The simple fact is its not just auction websites in which consumers face the fear of a limited time window for purchase. Obviously, you can charge a dollar or more for the priority window. I currently have an item that I have been waiting now over 72 hours to be purchased off of Bandai Premium Japan which a only sells made to order premium items with limited timed windows. The company is known for closing order windows early if an item sells too many items for it to be still a limited exclusive. So piece of mind knowing at very least, knowning that I can get priority for an item without it being on an auction site for a dollar in my mind would be worth it. Besides why are auction site purchasers always getting priority on the weekend when its common place for companies to launch new products on Fridays???

Self Explanatory, if I don't want the account open I wish to be able to delete it from the website and stop receiving emails.

When I ship something I would like the option to sort by recent. They end up being hard to find in my list.

On WR, as soon as a package was received you could see how much shipping would cost. Now I have to move an order from recieved to 'pack for shipping', presumably this is one way, so there is no way to know beforehand if it is worth me keeping a package as is, or combining. Because the dimensions and weight are shown, can an estimate not be possible at this stage? Thanks

If I have a question, I was putting it in the chat. That has gone away and the only way I can get in contact is via the sent support message. If I do this, I can't see the thread or even cancel the help request if I figure out my issue. It would be nice to have a list of my support requests.

Currently, there's no indication that you've received a response to a message you sent in Help Chat, and the only way to know is to repeatedly open the chat window to check. On the chat button, there should be a notification flag for unread Help Chat messages.

When I was using WhiteRabbit service, their customer service is great. If one item in my order is not available, they would ask if I would like to purchase alternative or would check with me first would it be okay to order the rest of the items in the same order. This is not the case for Japan Rabbit. If an item is not available for purchase at ordering time, the staff would simply cancel the item without asking the customer first. Please fix this. Thank you.

How can I put this...it's great that the per shop fees are removed, however each shop now has its own cart, which means a minimum fee of $9 per cart. For buyers who spend big money at Japan Rabbit this will be an increase over previous fees. Now, I understand that fees are essential, and perhaps the fees can be tiered based on per item value and total spend. Let me explain. If you are ordering only a few items per vendor cart that total less than 20,000 Yen, you pay the new, current fees. This is because the labor required to make the order etc. If an order's total spend is above 20,000 Yen the minimum fee is the old $4 per shop fee. In addition, Items that are below 7,000 Yen pay the new $2 fee but items that are above 7,000 Yen each pay $1. Just trying to brainstorm a way to keep customers while at the same time not make too much work for Japan Rabbit. This way, those who spend big will be rewarded especially if they are purchasing larger items. This works well for Figures, Anime and Electronics that are 7,000 + Yen. Perhaps the community and Japan Rabbit can chime in.